Job Description
This position is responsible for the receipt of guests’ luggage and ensuring correct delivery to and from rooms, cars and airport. The Bellman also assists guests with inquiries and fulfilling other service requests in compliance with all brand standards and departmental Standard Operating Procedures.
· Greet and welcome guests at the main entrance
· Assist in driveway management
· Assist arriving and departing guests by opening and closing car and taxi doors
· Maintain a clean and tidy entrance and baggage room
· Ensure timely pick up and deliveries pertaining to baggage handling
· Provide information and/or assistance to guests as and when required
· Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
· Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
· Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
· Alert Security or Duty Manager of suspicious looking person(s) / articles
· Good reading and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· No experience is required, training will be provided
· Good communication and customer contact skills
· Service oriented with an eye for details
· Ability to work effectively and contribute in a team
· Self-motivated and energetic
· Must be well-presented and professionally groomed at all times
Competitive remuneration package with full service charge since probation
Various training and development opportunities within our property and Accor properties
High quality duty meals
Uniform provided