Airport Manager, (Fixed Term Contract)

Responsibilities

• Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
• Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation
• Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays
• Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring
• Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Perform the role of Local Security Contact Officer
    

Company Information

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.