Duty Supervisor (Hyderabad)

Responsibilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting and follow-up of delays
• Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
• Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards and threats
  Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations
   

Company Information

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.